Terms and Conditions Winnmy – A Complete Guide to Using Our Platform

Welcome to Winnmy. This Terms and Conditions document ("Agreement") governs your use of the winnmy.net website and all services offered under the Winnmy brand. By accessing, registering, or using any part of our platform, you hereby legally agree to be bound by all terms, conditions, policies, and guidelines contained in this document.

If you do not agree with any part of these terms, you are not permitted to use the Winnmy platform. We encourage you to read this entire document carefully before proceeding with registration or use.

To use the Winnmy platform, you must meet all of the following eligibility criteria without exception:

• Aged 18 Years or Older at the time of registration and throughout your use of the platform.
• Have full legal capacity to enter into a legally binding agreement in your country.
• Using this platform for personal and non-commercial purposes, except with written permission from Winnmy.
• Not to appear on any exclusion or restriction list enforced by Winnmy from time to time.
• Not to impersonate another person or register on behalf of a third party without written authorization.

Winnmy reserves the right to request proof of age or identity at any time and may suspend or terminate accounts that cannot verify their eligibility. The Identity Verification (KYC) process is part of our commitment to protecting all members and complying with anti-money laundering (AML) standards.

Each individual is only permitted to register and maintain one (1) active account at Winnmy at any one time. Holding multiple accounts, whether using the same or different information, is prohibited and may result in the termination of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide truthful, accurate, current, and complete information. This includes your full name as per your identification, date of birth, phone number, and a valid email address. Any false or misleading information may result in immediate account termination.

• You are fully responsible for the security of your account password. Do not share your password with anyone.
• All activity that occurs within your account is your sole responsibility, except for unauthorized access that has been promptly reported to us.
• Notify Winnmy immediately if you suspect your account has been accessed by an unauthorized party.
• Winnmy will never ask for your password via email, WhatsApp, or any other communication channel. Be cautious of any fraudulent attempts.

Two-Factor Authentication (2FA) is available and strongly recommended for all Winnmy members to protect their account from unauthorized access. You can enable this feature through your account security settings.

All financial transactions at Winnmy — including deposits and withdrawals — are processed through secure, licensed payment gateways. We support a wide range of payment methods commonly used in Malaysia, including online bank transfers, FPX, TNG eWallet, DuitNow QR, and other methods available on the platform.

Regarding Deposits:

• The minimum deposit is subject to the limits stated in your account and may vary depending on the payment method.
• Deposited funds must come from a legitimate source and be money you fully own.
• Winnmy reserves the right to request supporting documents to verify the source of funds if required.
• Any deposit made using a card or account belonging to another person is strictly prohibited.

Regarding Withdrawals:

• Withdrawals can only be processed to a bank account or digital wallet registered under the same member's name.
• Full KYC verification is required before your first withdrawal can be processed.
• Winnmy processes withdrawals within 5–15 minutes for major payment methods after verification is complete.
• Any suspicion of money laundering activity may result in withdrawals being placed on hold pending investigation.

Winnmy offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, cashback, free spins, and special promotions tied to specific events. Each bonus and promotion is subject to specific terms stated on the relevant promotions page.

The general conditions that apply to all Winnmy bonuses are as follows:

• Each bonus type can only be claimed once per member unless otherwise stated.
• Bonuses cannot be directly converted to cash without meeting the specified wagering requirements.
• Wagering requirements are typically between 15x and 35x depending on the bonus type. Specific conditions are stated in each offer.
• Some games may not count, or may only partially count, toward meeting wagering requirements.
• Winnmy reserves the right to void any bonus obtained through improper means, including coordination between different accounts.
• Bonuses that expire without fulfilling the wagering conditions will be automatically forfeited.

Any attempt to abuse the Winnmy bonus system — including coordinating with other accounts to obtain bonuses improperly — will result in account termination and forfeiture of all associated funds.

All games at Winnmy use independently audited Random Number Generator (RNG) technology to ensure genuine fairness and randomness. The outcome of any completed game is final and cannot be disputed on the grounds of chance alone.

You agree to:

• Play for personal entertainment purposes only and not as a primary source of income.
• Not to use any software, bots, automated scripts, or other methods designed to gain an unfair advantage in gameplay.
• Not to exploit any bugs, technical errors, or vulnerabilities in the gaming system. Any winnings obtained through such means may be voided.
• Not to collude with other players to manipulate game outcomes or defraud the platform.
• Respecting the responsible gaming guidelines set by Winnmy.

Winnmy believes that gaming should be an enjoyable form of entertainment. We recognise our responsibility to support players who may experience difficulties related to gaming, and we provide a range of tools to help you stay in control.

As a player, you are responsible for:

• Setting personal limits for deposits, losses, and playtime through the self-management tools in your account.
• Only play with money you can afford to lose without affecting your living needs or financial obligations.
• Contacting the Winnmy support team if you feel that gaming is beginning to affect your personal life, employment, or finances.
• Understanding that no strategy can guarantee wins in chance-based games.

Winnmy provides a self-exclusion option that allows you to temporarily or permanently restrict access to the platform. For more information about these tools, visit the Responsible Gaming ours.

Winnmy reserves the right, at our absolute discretion, to suspend or terminate any member's account with or without prior notice under the following circumstances:

• Violation of any terms and conditions contained in this document.
• Suspected or confirmed fraud, money laundering, or other illegal activity.
• Submitting false registration information or failing identity verification.
• Ownership or use of multiple accounts.
• Abuse of bonuses or promotions.
• Use of unauthorized software or methods in gameplay.
• Requests from legal authorities or regulatory bodies.

If an account is terminated due to a breach of terms, any funds linked to the violating activity may be forfeited. For terminations not caused by a breach, valid balances will be returned after a proper investigation.

Winnmy provides this platform "as is" and "as available". While we make every effort to ensure the platform operates without interruption, we cannot guarantee that the service will always be free from errors, disruptions, or temporary unavailability.

To the extent permitted by applicable law, Winnmy is not liable for:

• Any losses arising from service interruptions, technical failures, or platform unavailability that are beyond our reasonable control.
• Indirect, incidental, consequential losses, or loss of opportunity arising from the use of or inability to use the platform.
• Actions or omissions by third parties, including payment service providers, game providers, or internet service providers.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

We are committed to resolving all disputes peacefully and fairly. If you have any complaint or dispute regarding the Winnmy platform, you are encouraged to contact our support team first via live chat or our official email.

Our dispute resolution procedure is as follows:

• Step 1: Contact the Winnmy support team via live chat or email. Include full details of your dispute, including your account number, date, and the amount involved.
• Step 2: Our team will review your complaint and provide a response within 3–5 business days.
• Step 3: If you are not satisfied with the proposed resolution, you may request a review by Winnmy's senior management.
• Step 4: If the matter remains unresolved, the dispute will be referred to a mutually agreed independent arbitration body.

Any dispute that cannot be resolved internally will be subject to the relevant legal jurisdiction as provided under these terms.

Winnmy takes your privacy very seriously. All personal data you provide to us is collected, processed, and stored in accordance with our detailed Privacy Policy, which forms part of this overall agreement.

In summary, you should know that:

• Your personal data is only used for the purposes stated in our Privacy Policy, including account management, transaction processing, and legal compliance.
• We do not sell or commercialize your personal data to any third party.
• All data is protected with 256-bit SSL encryption and stored in a secure server environment.
• You have the right to request access, correction, or deletion of your personal data in accordance with applicable laws.

For full details on how we handle your data, please read Winnmy Privacy Policy in full.

These Terms and Conditions constitute the entire agreement between you and Winnmy regarding the use of our platform and supersede all prior agreements, discussions, or representations, whether oral or written.

• Diversity: If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified or severed to the extent necessary, and the remaining provisions will continue in full force and effect.
• No Exceptions: Winnmy's failure to enforce any right or provision in these terms shall not be considered a waiver of that right or provision.
• Amendments: Winnmy reserves the right to amend, add to, or replace any part of these terms at any time. Amendments take effect as soon as they are published on the platform.
• Redirect: You may not transfer or assign any rights or obligations under these terms to any party without Winnmy's written consent.
• Language: This document is prepared in Bahasa Melayu as the primary language. In the event of any conflict with a translated version, the Bahasa Melayu version shall prevail.

If you have any questions or need further clarification on any part of these Terms and Conditions, do not hesitate to contact the Winnmy support team via live chat, available 24 hours a day, 7 days a week.