Privacy Policy winnmy – Malaysia Member Personal Data Protection

Welcome to the winnmy Privacy Policy page. At winnmy, we understand that your trust is the most valuable asset we have. When you register and use our platform, you entrust us with your personal information — and we take that responsibility very seriously.

This Privacy Policy ("Policy") transparently describes how winnmy.net and all related entities ("Winnmy", "we") collect, use, disclose, transfer, and store your personal data. It also describes the rights you have regarding that data and how you may exercise those rights.

This Policy applies to all users of the Winnmy platform, including website visitors, registered members, and active players. By using our platform, you agree to the collection and use of your personal data as described in this Policy.

Depending on how you interact with the Winnmy platform, we may collect various types of personal data. The following are the main categories of data we collect:

We no collect credit or debit card numbers directly — all financial transactions are processed through licensed and certified third-party payment gateways, which maintain their own privacy and security policies.

Your personal data is collected through several different channels. It is important that you understand each of these channels so you know exactly when and how your information is collected by Winnmy.

• Account Registration: When you register a new account at Winnmy, we collect basic information such as your name, email, phone number, and date of birth.
• Identity Verification (KYC): To process withdrawals and comply with legal requirements, we request identity verification documents such as a photo of your ID card or passport.
• Financial Transactions: Every deposit and withdrawal you make is automatically recorded for accounting, security, and regulatory compliance purposes.
• Platform Usage: Our system automatically logs technical data such as your IP address, device type, browser used, and navigation patterns when you browse our platform.
• Support Communications: When you contact our support team, conversations may be recorded for quality control and training purposes.
• Cookies and Similar Technologies: The winnmy platform uses cookies to enhance user experience and analyze usage patterns. Further details are available in the cookies section.

Winnmy only uses your personal data for legitimate, clearly stated purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, maintaining, and managing your account on the winnmy platform, including login processing and identity verification.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions related to your gaming activity.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and any suspicious or unlawful activity.
• Legal Compliance: Meeting legal obligations related to anti-money laundering (AML), identity verification (KYC), and other regulatory reporting requirements.
• Service Improvement: Analyzing usage patterns to improve platform performance, add new features, and personalize your experience.
• Customer Support: Providing effective technical support and customer service whenever you need assistance.
• Communications: Sending important information about your account, including security notifications, transaction confirmations, and policy updates.

Winnmy does not sell your personal data. We only share your data in the limited circumstances set out below, and only to the extent necessary for legitimate purposes:

• Payment Service Providers: The payment gateways and transaction processors we use need to receive certain information to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers: Third-party game providers integrated into the winnmy platform may receive the minimum technical data required to operate their games.
• Legal Authorities: winnmy will disclose required data to competent authorities when mandated by law, court order, or valid legal process.
• Cloud Services and Infrastructure: Our technical infrastructure providers who store and process data operate under strict data processing agreements and must comply with the security standards we set.
• Corporate Group Sharing: Data may be shared within the Winnmy group of companies for operational and internal management purposes, subject to the same protections.

In all data sharing cases, we ensure that recipients have adequate data protection measures in place that are comparable to our own standards.

The security of your data is an absolute priority for Winnmy. We continuously invest in security infrastructure to ensure your data is always protected from unauthorized access, loss, or misuse.

Technical measures we use:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of data at rest using industry-standard encryption algorithms for all sensitive stored data.
• Strict role-based access controls — only staff who require access to perform their duties are permitted to view sensitive data.
• 24/7 security monitoring and automated intrusion detection systems on constant alert.
• Automatic data backups to multiple separate storage locations to prevent data loss.
• Regular security audits by independent third parties to identify and address potential vulnerabilities.

Data Retention Period: winnmy retains your personal data for as long as necessary to fulfill the purpose for which it was collected and to meet our legal obligations. Financial transaction data is typically retained for a minimum of seven (7) years in accordance with Malaysian legal requirements. Inactive account data will be handled according to established procedures after a reasonable period.

The winnmy platform uses cookies and similar tracking technologies to enhance your user experience and understand how our platform is used. This allows us to make meaningful improvements based on real usage patterns.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as selected language, display settings, and other preferences to personalize your experience.
• Analytics Cookies: Collecting information on how you use the platform — pages visited, session duration, and navigation patterns — to help us improve our services.
• Security Cookies: Helping detect suspicious activity, prevent fraud, and protect your account from unauthorized access.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the Winnmy platform.

As a winnmy member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We fully respect and support these rights:

The winnmy platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

Should we find that we have inadvertently collected data from an individual under the age of 18, we will take immediate steps to delete that data and close the associated account.

If you believe we may have collected information from an underage child, please contact us immediately so we can take appropriate action.

Winnmy reserves the right to amend, update, or replace this Privacy Policy from time to time. Amendments may be necessary to reflect changes in applicable law, industry practices, or how we handle data.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the platform regarding such changes.
• Notifying registered members via email or in-account notifications of significant amendments.

Continued use of the winnmy platform after changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the Winnmy privacy team is ready to assist you.

We encourage you to reach out to us through the following channels:

• Privacy Email: [email protected] — for privacy-specific inquiries and data rights requests.
• General Support Email: [email protected] — for general account and service inquiries.
• Live Chat: Available 24/7 through the winnmy platform for immediate assistance.

Our team is committed to responding to all privacy-related inquiries within 3 working days, and to formal data rights requests within 30 working days as required by law.